Return & Refund Policy

At Moovr, we want you to be happy with your order. Please read our return and refund policy carefully before placing your order.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

• Unused and unworn

• In the same condition you received it

• With the original packaging and tags

• Free from stains, odors, damage, washing, or signs of use

Items that have been worn, washed, damaged, or altered cannot be returned.

Size Exchanges

If you received the wrong size or want to exchange your item for another size, please contact us within 14 days of delivery.

Exchanges are subject to product and size availability.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the item and packaging.

Once we review your case, we will arrange a replacement, exchange, or refund where applicable.

Non-Returnable Items

The following items cannot be returned:

• Items that have been worn or washed

• Items without original packaging or tags

• Items damaged due to misuse

• Items bought during clearance or final sale promotions, unless defective

• Customized or personalized items, if applicable

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed using the original payment method when possible.

For Cash on Delivery orders, refunds may be issued through bank transfer, wallet transfer, or another available refund method.

Please note that shipping fees are non-refundable unless the return is due to a mistake from our side, such as a wrong or defective item.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

If the return is due to an error from Moovr, we will cover the return shipping cost.

Order Cancellation

You can request to cancel your order before it is shipped.

Once the order has been shipped, it cannot be cancelled and will be handled according to our return policy.

How to Request a Return or Refund

To request a return, exchange, or refund, please contact our customer support team with:

• Your order number

• Your full name

• Your phone number

• The reason for the return or exchange

• Photos of the item, if it is damaged, defective, or incorrect

Our team will review your request and guide you through the next steps.

Important Note

Moovr reserves the right to refuse any return or refund request that does not meet the conditions stated in this policy.